Article 1 -  Bill of Sale

The sales contract is concluded between Kiki & Andersen and the customer when the order confirmation appears on the client’s screen.

Anyone ordering from Kiki & Andersen approve these terms and conditions of sale.

In case of error , any command can be canceled by Kiki & Andersen if you make the request directly by email , without any additional cost.

 

Article 2 -  Shipping options and shipping

Shipping :

Shipping fees are based on the amount of your order.

For Belgium:

Amount of your order

Shipping fees

Up to 90 €

(bpost) 5,50 €

 

(Kiala) 4,00 €

 

 

> 90 € and lifestyle

FREE

 

For France ( except overseas ) Germany, Luxembourg, Great Britain and the Netherlands :

Amount of your order

Shipping fees

Up to  90 €

5,90 €

 

 

> 90 € and lifestyle

FREE

 

For the rest of the EU:

Amount of your order

Shipping fees

Up to 90 €

12,90 €

 

 

> 180 € and lifestyle

FREE

 

Shipping costs for books and magazines :

For Belgium:

Amount of your order

Shipping fees

1 magazine

3,85 €

2 to 3 magazines or 1 book

5,39 €

4 to 16 magazines or 2 to 6 books

8,70 €

Kiala

4,00€

Mondial Relay

3,50€

 

For France ( except overseas ) Germany, Luxembourg, Great Britain , the Netherlands :

Amount of your order

Shipping fees

1 magazine

11,30 €

From 2 to 16 or magazines 1 to 6 books

16,20 €

 Mondial Relay - Luxembourg

 3,50€

Mondial Relay - France: 1 - 3 magazines

5,50€ 

Mondial Relay - France:  4 and more magazines

7,50€

 

For the rest of the EU:

Amount of your order

Shipping fees

1 magazine

11,30 €

2 to 3 magazines or 1 book

22,60 €

4 to 8 magazines or 2 to 3 books

32,40 €

 

We reserve the right to adjust / change our shipping prices if necessary. They are always clearly marked on your order confirmation.

 

Delivery

▪    Belgium ( Taxipost ) your package will be delivered within 1 to 2 business days after receiving your payment.

▪    Belgium ( Kiala ) your package will be delivered within 3 to 4 business days after receiving your payment.

▪    France : your package will be delivered within 2 to 4 business days after receipt of your payment.

▪    Luxembourg, Netherlands , Germany, Great Britain : Your package will be delivered within 2 to 4 business days after receipt of your payment.

▪    Rest of Europe : Your package will be delivered within 4 to 10 business days after receipt of your payment.

 

Responsibility for any delay, loss or damage in transit :

 

▪    Delays during delivery :
  The delivery time given by  Kiki &Andersen is always informative. Kiki & Andersen cannot be held liable for any delays once you have returned your package to a post office!

▪    Loss:
 in
 accordance with the « distance selling » régulations, Kiki & Andersen, as the sender, is responsible for the shipment until delivery. Once your package is deposited in the mail office, we send you an email . Please contact us by email if you have not received your package within 7 business days.

▪    Damage during transportation :
 
 We check each item before its release. The articles are also provided with a solid package. The customer has to control his order immediately upon receipt and keep us informed directly in case of damages . Send us an email, preferably with a photograph of the damaged item . Never throw the mail box away if you’re not sure that your shipment is arrived in good condition . Returns to sender should always be done by mutual agreement. Never return an item of your own decision. You can find more information on return items under " Article 4" of our terms of sale.

▪    Possibility of removal :
 The removal of your order can exlusively be done by appointment in 4690 Glons , Rue Romain Vandermeer 10. If you choose this option in your shopping cart and pay by cash or bank transfer, You are earn a 10% discount on the total amount of your order.

 

Article 3 -  Payment

 

Payment Online

Online payment (Paypal , Bancontact, Visa, Mastercard - Carte Bleue ) is fast and free for the customer. Your payment is recorded immediately so we can send out your parcel quickly .

 

Bank

We are asking you to pay the amount recorded on your bill within 10 days. Please, don’t forget to add your order number. After this period, your order will be canceled (unless special request) . Warning: when you pay by bank transfer , your parcel will be sent upon receipt of your payment. This may take a few days.

 

If picking up your order

You can take your order by appointment ( email ) and pay it the day you come in 4690 Glons , Rue Romain Vandermeer 10.

If you choose this option , thank you to contact us directly after your order.

In case of cash payment, please make sure to pay the right price . Payments by bancontact apparatus are not possible . Cheques are not accepted .
 

Article 4 -  Complaints and returns of purchased items 


4.1.   If you are not satisfied with your purchase , we allow you to return the item within 14 working days after receipt of your order. You should always notify it by writing ( email ). Items must be returned in good condition in the original packaging and freed correctly (mention the order number ) . Returns of items are at customer's risk . We do not accept not previously reported returns.

 

4.2. After inspection, we will refund the returned item(s) within 10 working days, under the conditions described in Section 4.1. If you return the item personally, we will refund you immediately.

 

4.3 Kiki & Andersen reserves the right to refuse any return of an item that has been damaged, soiled or that’s incomplete.

 

4.4. We still control our items before shipping and make sure to pack them carefully . We also ask the customer to directly control the parcel after delivery! If the client notices an item is defective or damaged, it must be notify us the same day. We ask you to send us a picture of the defective item.

Do not dispose of the packaging until you previously verified that the item is in good condition and never return an item before contacting us !

 

Shipping fees and risks of return are the responsibility of the customer and will not be reimbursed unless it is a défective item or sent wrongly by Kiki & Andersen.

 

Article 5 - Price of goods

 

All prices are indicated in Euros, including 21 % VAT and excluding shipping and processing costs.

 

Article 6 -  Liability

All our products are approved according to EU directives and CE certified. In case of failure of an item, the manufacturer should be held responsible. In case of any problems with an item, please contact us by email. We will contact quickly the manufacturer to try to find a solution to the problem.

 

Article 7 -  Ownership

7.1. Kiki & Andersen remains owner of an item until the purchase price has been paid entirely .

7.2. All elements of this site (logos , texts, photographs , etc. . ) are the intellectual property of Kiki & Andersen.

Any reproduction, use or exploitation of the content is strictly prohibited without a written prior approval .

 

Article 8 - Privacy 

8.1  Principles concerning the protection of personal data

In principle, access to the information available on or through the site is done without having to provide personal data , such as name, postal address, e-mail ... Exceptionally, in order to obtain complementary services ( inquiries, booking , member area, subscription to a newsletter ... ) it may be possible that personal informations , mainly contact details are requested from the user .

In this case, the user is notified in advance and the data are processed in accordance with the law of 8 December 1992 concerning the processing of personal data. Concretely, this means that:

▪     Your personal data will be collected and processed in accordance with the purposes stated in their collection .

▪     You have the right to consult your personal data, to verify their accuracy and correct yourself any errors .

8.2 Head of treatments

Any request or question relating to the protection of privacy on the site may be asked by e-mail at info@kikiandandersen or at the following mailing address Address : 4690 Glons Rue Romain Vandermeer 10 - Belgium

 

Article 9 - Applicable law

 

Belgian law applies to all agreements between Kiki & Andersen and the client.

In case of dispute, only the Commercial Court of Liege ( Palais de Justice - Annexe Sud - Place Saint-Lambert, 30 à 4000 LIEGE) will be competent .